Help Desk

Yes, the conference is completely free during the live event period! We stand firmly by this commitment.

If you miss any interviews and would like to support our work, we offer all interviews as PREMIUM ACCESS. With Premium Access, you receive lifetime access to all recordings, allowing you to watch the interviews at your convenience.

If you've missed any interviews and wish to support our team, we offer all interviews as PREMIUM ACCESS. Premium Access provides lifetime access to all recordings, allowing you to watch the interviews whenever it's convenient for you.

This can occur for several reasons:

• The most common cause is a slow internet connection. We recommend a minimum connection speed of 10 Mbps (DSL). You can test your speed at speedtest.net.
• Your computer's processing power may be insufficient. Most computers less than 5 years old should handle the videos without issues.
• Your computer may have malware affecting its performance. You can remove malware using free software like "Spybot Search."
• Your browser may need updating. We strongly recommend using the latest versions of Firefox, Chrome, Safari, or Microsoft Edge. Please ensure your browser is up to date.

If these solutions don't help, please contact us with the following information:

• Any error messages you're seeing
• Your browser type and version
• Your internet speed (from www.speedtest.net)

The conference portal link is sent via email immediately after you complete your free registration.
This portal provides access to the current conference day.

During the conference, you'll receive daily emails containing the day's content and the portal link.
(Content becomes available at 10:00 AM on each conference day.
Email delivery timing may vary depending on your email provider.)

Haven't received our emails?
Check the next section for solutions.

Tip: The conference Facebook group provides an additional way to access conference days and interact with other participants.

If you haven't received our emails, try these solutions:

• Gmail users: Check your "Promotions" tab
• Check your SPAM folder
• Verify if you used different email addresses for registration and purchase (common with PayPal transactions)
• If you previously marked our emails as spam, you'll need to register with a new email address as we cannot reverse spam blocks

Please note that we cannot provide medical treatments or advice.
We are not qualified healthcare providers and cannot offer medical recommendations.

Medical decisions should be made individually in consultation with qualified healthcare professionals.

While we can address general content questions within our scope, we encourage you to use our Facebook groups for community discussions or to contact moderators directly.
Additional information about speakers and moderators is available under the "Biography and Info" button below their videos.
Many speakers provide contact forms on their websites for direct communication.

If you've accidentally unsubscribed, you can easily re-register through our Event Calendar.

After re-registering, you'll resume receiving daily conference emails.

Conferences begin at 10:00 AM (UTC +1), and daily portals remain open for 24 hours until 9:59 AM the following day. Then the next conference day opens as the previous one closes. You can find the program on conference's page.

If you haven't received your access details, please check:

• Gmail users: Look in your "Promotions" tab
• Your SPAM folder
• Whether you used different emails for registration and purchase (common with PayPal)
• If you previously marked our emails as spam

If you can't locate the email or entered an incorrect email address, please contact support@digistore24.com directly.

After purchasing Premium Access through Digistore24, you'll receive login credentials via email.

• Click the email link or select "Login" in the top menu
• Enter your credentials
• Click "Login"
• You're all set

If you encounter login errors, follow these steps:

• "Error: The Username/Password field is empty" – This typically indicates an outdated browser.
  Update your browser or switch to Google Chrome, Microsoft Edge, or Opera.
  Password recovery may not work with outdated browsers.
  If previous password reset attempts failed, try again with an updated browser.
  The new password will be sent immediately via email.
• "The password entered for the email address is not correct" – You've entered an incorrect password.
  Double-check your password entry.
  Click "Forgot Password" at the bottom left of the login screen if needed.
• "The username is not registered on this website" – Verify you're using the correct email address.

After logging in successfully, you can find your purchased products in your customer area. After Login you will find your purchased products under "My products"

After logging in successfully, you can find your purchased products in your customer area.

As a member, you'll find all videos (including bonus material) as recordings online in their respective knowledge areas. You can find all knowledge areas in your customer area.

The interviews in the premium area are available online only. However, you can download the conference audio files (MP3) to listen to them offline anywhere. This also applies to documents, e-books, and vouchers.
Additionally, you can order a USB stick as an extra option with your conference package. Simply select it as an additional item during checkout. The stick contains all conference content for offline use, including all interviews and bonus videos. The USB stick cannot be purchased separately - it's only available as an add-on option.

You'll receive the invoice by email after purchase.
You can also view it after logging in, on your customer area page in the >invoices> section.

The e-books aren't available as bound editions.

However, you can print them yourself since they're provided as PDF files. If we offer printed versions in the future, we'll announce it through our newsletter.

Please understand that we cannot provide medical treatments or advice. We aren't qualified to do so and cannot make binding medical recommendations.

Medical decisions should be made individually, and you should consult a qualified doctor for professional evaluation.

While we try to answer content-related questions within our capabilities, we encourage you to use the Facebook groups to connect with other participants or contact moderators directly. You can find more information about speakers and moderators under the "Biography and Info" button below their videos. Many speakers provide contact forms on their websites.

Yes, all content is accessible on any device. You can listen to audio files while on the go or shopping, and watch videos during long train journeys. All you need is a device and internet connection.

However, downloading audios and bonuses is only available to Premium Access purchasers. These files can then be used offline.

USB sticks containing conference content ship AFTER the conference ends to include all bonus content.
Shipping occurs weekly and can take up to 14 days after the conference concludes.